An Excellence of a Different Color: Coral Playa Mujeres 2025

I’m a long time lover of Excellence – and an even LONGER lover of the “We Love” Facebook fanpages that got me addicted before my first Excellence Playa Mujeres trip way back in 2016. My husband and I went six years in a row- sometimes just the two of us, sometimes with other couples and family. NONE of us went just once. As the resort began to go through different ownership and some changes, we still loved it – just not QUITE as much. We ventured out. I started booking resorts BEFORE they opened to get a better deal. First, going to the absolute SHOW STOPPER Secrets Impression Moxche in 2023 then to Secrets Playa Blanca the following year. We would absolutely return to both of those – but Impression has now gotten out of our budget.

Before we went to either of those, though, we knew that Coral was being built. The day the reservations opened up online, I booked four different rooms on four different dates because I knew the prices would never be as low again as they were pre opening. A few months before we went, my husband convinced me to do the one-time splurge, and I cancelled the other more reasonably priced rooms and got room 5094 – the oceanfront Honeymoon suite with private pool. I have ZERO regrets and am only sad that, unless we get some windfall, it’s the only time we will stay in this room. (It is now usually about 1300 a night. That’s way out of my budget.)

So we set off on Wednesday, November 19, from Austin to Cancun on a completely unremarkable 2-hour flight. (unremarkable flights are THE BEST), landed in Cancun, through immigration in less than 2 minutes (not exaggerating) and our luggage was out in less than 20. SOAKED, but out in less than 20. Apparently there was a super quick rainfall right after we landed. The weather for our whole trip looked perfect, but there were a few VERY fast rain showers in the afternoons. (Pro- tip. Don’t ever bother looking at weather percentages- you can look at AMOUNTS of projected rainfall. Unless it says it’s over an inch, don’t worry – it will just be scattered.)

Yes, our Seasons transfer would have been included. They are lovely, new vehicles with great drivers. They are fantastic 99% of the time. Regardless, I pay $150 extra and book Kalido. What may seem like a waste of money to some is totally worth it to me. They are always quick to communicate, always arrive early, and allow for ordering drinks on the ride. I also get medical travel insurance through BCBS Global solutions and pay my Visitax. I am definitely risk adverse!

Eduardo was ready and waiting for us when we walked outside and we were to the resort in about 40 minutes – greeted with a cold towel and sparkling wine and checked in within a few minutes in the club lounge.

I had done the pre checkin online, so they didn’t need to scan our passports and had most of my information. I did inquire about getting a Whisper reservation – and was told there weren’t any available during our four-day stay. This didn’t surprise us. I know they are hard to come by. I also get the feeling that if I escalated it, and called day after day, I could have gotten in. One of the people VERY much “in the know” at the resort told me that no-shows are a consistent issue and to expect an announcement in a few weeks about requiring a deposit. I’m MILDLY disappointed we couldn’t get in, but I’ve seen other cool “drinks” shows, and I watched a YouTube “spoiler” video. It would have been fun, but I didn’t need it. The Bear (my husband) was more concerned about Comales. Comales is in Agave, and it is traditional Mayan cuisine prepared in front of you by the chef.

We were told that there WOULD be a Comales reservation, but they couldn’t officially sign us up for that until we got ALL the way checked in at 3 o’clock. The only other restaurants that need (or allow) reservations are the Hibachi style meals at Kanpai or the smokehouse experience at The Grill. Both of those interest me, but not this trip… I had already put together my thoughts of when and where we would eat using the Excellence Collection app. Since we were there for a short trip, and I knew not all the restaurants were open every night, I had put together a table of what we THOUGHT we might do for the restaurants. We didn’t stick entirely to the plan, but I still enjoyed making it!

Ready to get the trip started, we made our way to lunch at Oregano. The Bear laughed at me as I walked directly to it like I had been at the resort a thousand times before. I’ve seen all the maps, watched all the videos. I really did know EXACTLY where we were going. To be honest, it was not the best possible start to our trip. I always like to start at Oregano at EPM because I LOVE the view. The view at Oregano at Coral was pretty, but not spectacular.

And I didn’t love our waiter. He seemed to forget us multiple times, told us they had run out of pizza as they kept bringing it out for other people… so the resort was lacking a little “wow” factor in the first hour. BUT I was thrilled to be there, and the food was fine. I met a fellow “We Love” facebooker (Hi, Gil!) who told us how much we would love Milo, which I had planned on our final night.

Lunch being mediocre is no big deal to us. We really pay little attention to ANY meal except dinner. We did go to Zenith one morning for breakfast, which was tasty and beautiful.


And on our final morning we ordered room service. I really wish Excellence resorts would join the 21st century with room service. As of now, you can’t order from an app. Every time I call, it sounds like I’m calling an incredibly busy call center. The person on the other end, understandably, doesn’t speak flawless English. There is always a lot of repeating and correcting, and often the order that comes STILL has errors. They already require us to have our phones to order from menus in restaurants (which I actually don’t mind. I can see those better than I can see other menus). Why not just add a room service app option?

But other than that, most mornings, I just wait for the Bear to come join me on the beach and bring me a croissant and coffee. I do love my mornings on the beach… but I digress…

After lunch, it was checkin time, and I couldn’t have been any more excited. THE ROOM!! Oh, and how 5094 was all that I expected it to be. The air conditioner was good, the closet was huge, the bed was comfortable, and the bathroom was… weird.

The room had see through, sliding dividers to separate the living room from the bedroom; they would shield people in the bed from those walking by outside if they wanted that. The room was definitely lovely overall.

We never did get around to using the large whirlpool tub with the view to the outside. I THINK it was arranged in a way that people wouldn’t be able to see in unless they were REALLY trying to look.

As for the “weird” bathroom. It was big, but why? It had a big LONG shower, but still only one showerhead and a wand, that could not be used simultaneously. The toiletries and the controls were not in arm’s reach when you were under the water. The floor was treacherously slippery in the shower, and there was no bench and no door of any kind, so using the wand was tricky. I watered the bathroom door and floor multiple times. The water closet was also large- again, for no reason. There was nothing in there except a toilet. In the entire restroom there are only two small hooks to hang anything- no towel racks, no nothing. I also found the hardware and the “marble” odd. It photographs pretty well, but it feels cheap. The marble is clearly a print as identical tiles are placed one on top of the other, and the fixtures feel plasticky. The “brass” or “gold” or whatever is chipping off many of them all over the new resort, and they are loose and non-working in a lot of places. The same can be said for the black paint on particle board. Very odd choices for a higher end resort. And don’t even get me started on the cheap pool loungers at the main AND club pools. I keep wondering if they are temporary.

But boy, oh boy we sure did use OUR magnificent, beautiful pool!! (with great loungers…)

The water was comfortable. It was definitely slightly heated, enough to take the chill off. It was literally the only pool we went in the entire trip! We thought about about the main pool- which was large, gorgeous, and had plenty of chairs, but entry and exit access from the pool seemed a difficult. It looks very sleek, but there aren’t a lot of ways to get in and out of it. The club pool chairs went early- and the pools themselves were pretty small. The rooftop pool at X-lounge is a cool concept, but even smaller with only a few loungers. There are four bali beds available to rent up there. Then, there is another “club pool,” but it would be VERY strange to access it. There IS a ladder from the outside on the pathway by building five. All the rooms have private pools and decks, however, so you would be in the pool, without a lounger, and you’d be in front of other people’s rooms with no drink service. I think a lot of this resort is geared towards people being at the main pool or in private pools in their rooms. Some of those are at the BACK of the resort facing the golf course and VERY quiet. They also wouldn’t get drink service.

Service, overall, during the day was an issue. I’m not sure if they’re understaffed because they can’t find servers, or if they are purposefully trying to keep costs down. There was only one server on the beach and one server at the club pool, and it took a LONG time to get things, for the most part. They were literally running and working so hard, but it’s too much to do. Still, the bars are VERY close and all over the place, so it’s easy enough to get your own.

If lunch IS a big concern for you, getting food during the day is also no issue. Agave and Oregano are open most days for sit down meals. I also love Las Olas right on the beach.

You can also get food delivered from room service, from the beach/pool menu, or stop by Tipico to grab some street tacos. Insider tip: If you like McDonald’s french fries, ALWAYS order extra fries. They are like McDonald’s but better!

As I said, we really don’t give “thought” to food during the day. We do EAT it, but we’re just “grab and go” people. I do think it’s unusual that the Kitchen Table is ONLY open for breakfast. So many people seem to like a buffet for lunch. We only stumbled in there one night to check out Mexican fiesta. We loved it when it was outside at EPM, and it really looked great at Coral, too. That’s one we have on our “next time” list. They layout and the decor in the Kitchen Table are amazing. I’m sure it’s great for breakfast, too.

We only had four nights total booked at this resort, and all of our days look pretty much the same. I like to get up and get down to the beach EARLY. Getting a beach bed is important to me, and I like to see the sunrise, so I’m down there by 6:15 or so. I bring a book and stay put. I usually wasn’t the first one down there, but I got the bed I wanted every day. There are only five total on the “honeymoon side.” There were a few big groups with one or two people reserving MASSIVE amounts of chairs (15 or 16 of them), but the beach concierges were good about removing things if someone else came down and wanted them, and they weren’t being used. It was VERY windy, but that kept it cool. I brought towel clips to use to hold the wall to my bed in place and block the sun. I usually stayed down there until around noon. Generally, the beach concierge would come down and get me set up at around eight. Then, at about ten, drink service was hustling, but spotty, so I usually walked up to the bar right behind the beach. The club bars are double sided with one side walkup, the other swim up. There was a bathroom right around the corner. Again, the design of the bathroom was weird. SO HOT! It had some vents in the top but no other circulation at all. I can’t imagine what it feels like in the heat of summer. None of that stopped those hours on the beach from being wonderful. It wasn’t QUITE as peaceful as some other resorts. The pool music started at around nine, and I felt it was pretty loud, even on the beach. The resort keeps the beach pristine. Unfortunately, the tractors and (what I referred to as) the “beach Zamboni” are loud and smelly… I never went to the Imperial suites side because I knew ALL of those beach beds were reserved for the Imperial suite guests. Yes, the imperial suites are expensive. Regardless, to me, it’s overkill. They have their loungers with their pool. Then, they have reserved loungers on the club pool. AND they have reserved beach beds. I can see having either the pool loungers OR the beach bed, but it’s not like you can be in two beds at the same time. It seems they should have to select one or the other and leave one for other guests. Anyhoo… I was just a lowly honeymoon suite guest, so nothing extra reserved for me. Ha!

I’m not one who goes into the water on the beach. (I don’t really like the sand. I just like the view). The water was choppy while we were there, but minimal sargassum and beautiful color.

The Bear would join me on the beach for a few hours after the sun came up, and then we’d make our way to our pool when it got warm. He was a little disappointed that some of the activities he’d come to enjoy -like rifle shooting and painting – weren’t happening. I heard from some other guests and some of the employees that the app wasn’t always reliable. so they might plan to go to a cocktail lesson or bracelet making, but it wouldn’t occur. I’m not a big one for daytime activities, but I understand that would be really frustrating to people if it was something they really wanted to do.

I was really just enjoying my room so much that, by our last day, I wanted to stay there all afternoon. BUT I had asked the Bear to schedule a hydrotherapy for me when he made his spa appointment. All club guests still get a truncated hydrotherapy included, but I had read that it’s just not worth it for only thirty minutes, so we both got upgraded to the full time. Even though he was getting a massage, he still had to pay to get his extended ($60 per person). I asked him to cancel mine so I could stay in the pool, but they said we would still be charged because it was too late to cancel.

In the end, I’m glad I went. It was a lot of fun! We started in the warm pool with different jets. Then, we got into three different showers with different temperatures and lights. Then, the sauna – followed by the ice room, which was new to me! I liked it, and I might have thrown a few snowballs at the Bear. Then, the steam room where we covered ourselves with sugar scrubs and lotions. Finally, the cold plunge, warm plunge, and walking on river rocks. It all ended with a short shoulder and scalp massage on a heated slab.

I do think the spa’s location is a little peculiar. It’s right there in the hotel lobby. Still, while the Bear was finishing his massage, I could go on a walkabout. (By the way, he said his massage was very good and the rooms were warm and weren’t clinical at all like they used to be at EPM.) I went and checked out Revive (the smoothie bar) and saw a wedding being set up in the gazebo, and saw the non-club rooms and even the private cabanas that could be rented at the back of the resort. They looked like they would be great with a group. I think they are $100 per person with a minimum of four people, but you have your own pool, bartender, and a cook for day. Not a bad deal!

I walked through building five to get back to my room. This, to me, is another place the resort made questionable choices. The corridors are VERY drab with motel looking drywall. I don’t know if this is intentional or something they may change in the future, but with so much of the resort being so “Instaworthy,” the halls are incongruent.

The most bizarre area to me is the area smack dab in the center of the resort, right outside the martini bar and the restaurants, where the nighttime live music is. I can only assume that this area will EVENTUALLY include a Prelude bar or something like that, but right now it’s a HUGE open space without enough seating and only occasional drink service from the martini bar at night.

I feel like I’ve spent so much time talking about what we DON’T do… I’ll talk about what we DO do: that’s hit the bars and the restaurants EVERY night… usually multiple bars and restaurants. At this resort, the menus at each restaurant are very limited, and not all restaurants are open every night. If you care about your dinners, you will likely want to go to the app, read the menus, and do a little planning. If you’re fine with whatever, there won’t be an issue.

So, on our first night, my plan was originally to go to Zenith. I was going to get the clams and the lobster; the Bear was going to get the steak. The more he looked at menus, however, he changed his mind and really wanted to do the tasting menu at Raices. That’s one of the things I LOVE about not having to make reservations! You can go with your mood of the day.

We always try to go to a bar at about five and then dinner at six. The Bear is an early to bed, late to rise guy, and neither of us want to have wait for dinner. So our first bar was X-lounge. The breeze is great, and it’s a lovely place to start and really see the whole resort. We wanted to do a sushi appetizer the first night, but the wait was going to be too long if we wanted to get to Raices at six. We did go up there again another night, and the sushi was quite good, and the view in the dark is SPECTACULAR, too, as is the view in the morning. I do wonder why they would choose to build such a HUGE Las Olas right where it breaks up the horizon. It seems like they could have made a better design choice.

From there, it was off to dinner. Most of the restaurants are in an atrium right beside the lobby/main building. A few are in the main building (Chez Isabel and Magna among them) Aroma, the coffee shop, and Kakao, the chocolate shop, bridge the two buildings. If you like chocolate, don’t skip Kakao; it’s a fun concept! There are shelves full of different types of little chocolates. You can grab as many as you want, and they are made on site. I wish they had to-go bags or something. As it is, you have to carry them around in a napkin. Still, there is no charge unless you want to buy a candy bar, so it’s a fun place to pop in.

Upstairs at Raices, the menu is either a la carte, or you can do the tasting menu which begins on the hour. If a time slot fills up, or you want to reserve for later, you can put your name down at the restaurant for that night only. It’s an adventurous menu of nine small courses. Some of the courses include things like crickets or ants. (The shrimp and crickets was one of my favorites.) The courses were hit and miss. The lamb was VERY overcooked, but the duck was amazing. The chicken with mole was phenomenal! We did do “pairings” with it, but the servers seemed to struggle with that. The wines sometimes came with the courses, sometimes didn’t. Sometimes the pours were VERY skimpy. The Bear ordered the Mezcal “pairing,” which turned out not to be a pairing at all. Instead, it was a tasting that had nothing to do with the meal. The pairings were $50 extra a piece, and kind of fun, but the upsell didn’t add anything to the meal. Still, Raices was good overall, and we’re glad we went. If I had to rate, I’d rate it as our third-place meal out of four; but the top three were all really close.

The following night was Thursday, and we planned to have a drink at the club lounge, then go to Magna. This was likely our least favorite meal. Nothing was bad. It was all just okay. My watermelon salad was probably my favorite part. We’d been told not to bother with the cauliflower soup because it’s nothing like the one at EPM. The restaurant is GORGEOUS and the service was good. We’re not sorry we went, but it didn’t compare with the other three meals.

I like the way Magna set up. It feels very intimate. The Bear says he feels like every time we go to Magna he “orders wrong.” I get it. It often is not one of my most memorable dining experiences. After dinner, we went to wander the Mexican fiesta night for a bit.

My bar on the list for that night was the Sports Bar since Thursday night football would be on. It’s in the main building behind the martini bar, and it’s really a good looking spot. Lots of TV’s. The service the night we were in there was a little abrupt and not super friendly, but I was glad to go.

The Bear was ready for bed, so I hung out a little longer and walked around the resort. I watched one of the fountain shows, which are really fun. They do two a night, and each one I saw was a little different, They do all begin with the same song. (“Excellence is calling you” will get stuck in your head! iykyk! ha!) The best view of the fountains is from the gazebo or from the long walkway alongside the theater.

On Friday night, we went back up to the X-lounge for our sushi and then went to Comales in Agave. Whereas Raices was newer, funkier Mexican; Comales is old school, homestyle. There are ten people around a flattop grill as each guest is served several salsas and a multitude of courses. This was great fun! One of the servers, Mayra, was the same server we had had at Raices. Her laugh is infectious! Each course came with some education about the ingredients, and there were several drinks to try as well- both alcoholic and non-alcoholic. This, to both the Bear and me, was a “don’t miss!” We would probably do it again even if the menu were exactly the same.

We stopped at Agave bar after for a drink. It’s somewhat awkward because there are no barstools there, but they have some rums and tequilas there that you can ONLY get in Mexico and only at that bar, so it’s worth stopping by.

We took our drinks outside to watch some nighttime entertainment and another fountain show. In comparison to the other Excellence resorts, there doesn’t seem to be as much nighttime or daytime entertainment going on. There are a few bands that start around eight, but very few musicians at other times or in the restaurants or bars. It’s very pretty, but it seems to still be finding its vibe.

The main shows start somewhat late for me (930). I did really want to go to the Legends show on Wednesday, but I was just beat! Plus, the theater area seemed very hot. I went to the circus show over the pool, and it was really cute! There was a live band that was fantastic! I loved their version of the Pirates of the Caribbean theme song. I sat in the plastic chairs which the resort had set up for the audience, but I couldn’t see anything from there. I moved to sit in the loungers at the end and had a great view. Then, I went back to the room to finish watching Survivor through our VPN on our Fire stick. Priorities! lol

Four nights is pretty short to do everything we wanted to do. I would probably want at least six. Even the Bear said he could do with one more. On Saturday, however, our final night had come. We were going to go to the sports bar again or the martini for our five o’clock drink when we got a knock at the door and a delivery of wine and cheese. We are “platinum” rewards members, and they honored all of the benefits without our having to remind them. It’s a good reminder to keep that “do not disturb” sign off if you hope that people will bring you goodies! So, no need to rush off to the bar.

Originally, we had planned to go to Lobster House just to order a steamed lobster tail and then to Milo. I like the Caribbean lobsters just fine, but we have already done that so many times at EPM. Also, I wanted to see the inside of Chez Isabel, so we changed our plan and went there since we love escargots. The restaurant is just STUNNINGLY beautiful. If (when?) we return, I want to do a whole meal there! I want all the cheese on the cheese buffet! But, I knew we were going to eat a full meal elsewhere, so we told our waiter we were only going to get a dish or two. I got the foie gras and the escargots; the Bear got a lobster spring roll and the escargots. It was all pretty good. The escargots and the crème fraîche were great, but the potato basket they were on tasted old and stale. It’s hard for me to dislike ANY potato… but…

Then, we went next door and upstairs to Milo. The aesthetic of the restaurant gives it the whole Greek “feel.” I would say a lot of the food was more Lebanese than Greek, but that is fine with me. EVERYTHING on the mezze platter was so good! The falafel, the spanakopita.. just YUM!!! I loved the smoky baba ganoush. For our main, I ordered the pistachio encrusted lamb, and got a perfectly cooked lamb. (Both the one at Raices and the one at Magna were overdone.) It wasn’t just the lamb, though. Everything on that plate was amazing. I also ordered a gyro for us to split. The texture was different than my expectations on both the pita and the gyro, but the flavor was there. The Bear got some lamb sausages and shawarma. They were also incredible. We couldn’t eat everything, but it was all so good! The chef there had trained in Turkey and Greece. We asked if we could let her know how amazing her food was, and she came out to say, “hello.” If you like Lebanese style food, I would really suggest trying this one out. The pictures didn’t turn out as well as I would have liked, but don’t let that discourage you. Even the signature cocktail was amazing.

We try not to be crazy drinkers on the last night, because who wants to be hungover for a travel day? So it was just another quick drink at the martini bar, another fountain show, and then back to the room to finish the bottle of wine.

And then as soon as it started, it was over. Time to pack up again. I knew Kalido would be early for out pick up the next day, and they were. We went to the lounge at the airport and were home again before we knew it. I’m never sad that it’s over. I’m always glad that it happened and looking forward to the NEXT time. Right now, we have Secrets Mirabel booked for next November. They just opened last weekend, so we got a great deal…

Would I go back to Coral? Absolutely. We loved it! I think I hit on the negatives and the drawbacks in this blog along with the highlights, but overall, I think they’re doing a great job with plenty of room to grow into something that is truly exceptional. Impression Moxche is still my current favorite, but the more I look back on these memories, the more I’m realizing how much I really enjoyed Coral.

So another blog done. Time to give the dogs a little love and get ready for Thanksgiving! Mostly, I blog to remind ME of all the details and give me a chance to relive the experience, so I do it as fast as I can when I get home, but I hope others enjoy them, too. As always, if you have any questions, don’t hesitate to ask!

Whatta Secret!: Secrets Playa Blanca Costa Mujeres 2024

Ah, the November vacation to Mexico! I look forward to you so!!! I believe this is the ninth year in a row that the bear (my husband) and I have taken off for four or five nights of pure relaxation!

And every time, the day we get back, I blog to try to remember as many details of the trip as possible.

I booked this resort last November, knowing it wouldn’t open until February 2024, and kept watching the Facebook fan sites, anxiously waiting to see that EVERYTHING would be open before our arrival. The dates on certain areas kept getting pushed further and further back.

By August, however, everything was open, but a NEW problem emerged. I always book my room way before I book my flights. When I looked to book for this trip, flights going into Cancun were $1500 more on Thursday than they were on Wednesday!! What? are you KIDDING me??? To add another night to the reservation was going to be OUTRAGEOUS. So, I thought this was our chance to do something we had always talked about- spend the night before at a hotel by the airport.

After a lot of questions and research we went with Fairfield Inn. We were getting to Cancun a LITTLE earlier than we wanted to. We’re not the type to venture around and shop in downtown Cancun or do excursions, so staying out at the airport was fine with us. Landing at noon, however, was going to make for a long day of nothing.

As a seasoned Yucatan peninsula traveler, I know not to REALLY bother looking at the weather. It’s okay to look at AMOUNTS of rain; If it says more than an inch expected, there is likely to be significant rain. Anything else, just a few passing showers- and no worries. Still, our weather for this trip looked GLORIOUS- EXCEPT for our flight day. I was seeing thunderstorms for the whole morning. We crossed our fingers and took the two hour flight.

As it turned out, our timing was just about perfect. Our captain let us know that we were circling but looking for a break in the storms. We MAY have been diverted to Belize. I shrugged and didn’t really care. We could add another country to the list, and it would take up time before getting to the Fairfield Inn. In the end, we hit our window and landed in Cancun pretty much on time. Other people at our resort were not so lucky. Some had to take bus rides from other parts of Mexico when their planes were diverted or sit on tarmacs for hours- losing a full day.

When we exited the plane, immigration was virtually empty, and we just walked through. The longest I’ve ever waited in line is 30 minutes. There is no real reason to expedite in Cancun- and it’s SUPER expensive.

We stopped at the little duty free in terminal 4 to get a bottle of rum and a bottle of wine. The in-room liquor at Secrets is very limited, and there is no in-room wine at all. We prepared to wait for our luggage. Yes, I definitely have friends and family who are “team carry-on.” I don’t want to mess with all that! Bags are free on Southwest, so I just load up and take whatever I want. It took less than 30 minutes for our bags to arrive, and then I followed the directions on the Fairfield Inn site to go wait for our free shuttle to the hotel.

This made me more nervous than anything else on the trip. I always book with Kalido. I had them booked for our transfer from Fairfield Inn the next morning to Secrets and from Secrets to the airport, and I know I can rely on them 100% of the time. The bear and I trudged through the gauntlet and out to “slot 26” and I What’s Apped the driver and called the hotel desk. I was informed the bus would be there in about 30 minutes, so we waited. I could tell the bear was restless beside me. We were surrounded with exhaust fumes and not feeling certain about the ride, but in just about exactly 30 minutes a very nice bus showed up, and took us on the 15 minute ride to the Fairfield. I didn’t mind that it was a rainy day! It made me feel like I wasn’t missing out. If it had been sunny, there was actually a nice sized pool and a well stocked bar. As it was, we really just ate lunch, had a few drinks, and then put our firestick in the TV and hung out in the room waiting for our vacation to start.

I had scheduled to have Kalido pick us up at 8 o’clock the next morning to go the the resort. I LOVED this idea so much! The bear and I put on our swimsuits and coverups and packed our beach bags. Everything else was able to stay in our suitcases until our room would be ready later in the day. As usual, Kalido was early to pick us up. The resort was just under an hour away, past Playa Mujeres to the north. No champagne greeting that early in the morning, but we did get taken into the Preferred Lounge immediately. Check in was very smooth. I declined the orientation from a butler and also declined the presentation to get coupons. The vacation club did make me sign that I had declined, but that was the last we saw of them.

And we started our first day sitting beside the water at Sea Side for preferred club breakfast. There is no preferred restaurant at this resort,: Sea Side is for preferred only for breakfast, and is the only ala carte breakfast other than room service.

But you can also elect to just get food at the preferred club lounge or pick things up from Coco Café. Market Café is the buffet for breakfast, and it is EXTENSIVE and gorgeous! I don’t know that I’ve ever seen so many separate “stations” for food. Personally, though, I find buffets quite overwhelming and I am uncomfortable going to stand and wait at stations while someone cooks, so I prefer a restaurant menu. My first morning choice was a fail. The egg white frittata was somehow both over and undercooked and had no seasoning at all. It was supposed to have goat cheese, but didn’t. The bear’s Motulenos were good and so was the French toast we shared. The yogurt parfait was AMAZING. I had one every day! I was excited that this resort DOES service bloody marys and mimosas before ten- no other alcohol until ten, but you can get those at the restaurants. You can also get Coco Café to add a little splash of liquor to your drink.

All of my other breakfasts on the trip were good – particularly the Croque Madame at Sea Side. The only other fail was the watery, under-seasoned egg in the preferred club lounge. Still, the croissants in there MORE than made up for it! Such buttery goodness!

Our butler Rafa got in touch with us through What’s App and let us know that he would find us later in the day to take us to our room so we wouldn’t need to go back up to the lobby to get room keys. We decided we’d start at the club pool. This is NOT an early riser “towel game” resort- or at least it wasn’t at all while we were there. Rafa told us they were at 90% capacity, but we never had any trouble finding a place to be. Before arriving, I had planned to rent a Bali bed, but the shaded loungers on the preferred side are no longer for renting, they are included. I didn’t really want one on the main pool, and the ones on the beach are WAY far down on the preferred side I never did see anyone in those.

Bad picture of the Bali beds, but that’s the bank of them, right next to the preferred club beach bar

In the end, I ended up in the SAME lounger in the shade at the preferred pool every day and loved it. I chose the one at the end closest to the pool entry and just down the path from the restrooms.

Some of my odd questions about resorts are about pool entries and restrooms. There were restrooms EVERYWHERE at this resort, which is great! By the preferred pool, there is one beside the bar in the outdoor lounge, BUT there is also a larger hidden one BEHIND the preferred lounge.

Also, I’m fat and have bad knees and stepping into pools can be treacherous. They were all great here. It’s a TINY first step: not quite a beach entry, but easy to navigate, and none of the surfaces are slippery in the pool or out of it.

The loungers were VERY comfortable and adjustable. I did venture to Market Café for lunch one day, and I had big intentions of going to Oceana. Instead, we either got snacks from the Preferred club lounge or had the pool servers bring us lunch from the Barefoot Grill.

Things are so close and compact, we EASILY could have gone over there ourselves, but when you get so comfortable…

At around two, I messaged our butler to see if our room was ready, and it WAS! We had booked a tropical view room, but when we showed up to check-in, I was told we had an ocean view room? I certainly wasn’t going to correct them. We ended up on the top floor of building 4- room 4508- overlooking the “social pool” and the “infinity” pool, and it was GLORIOUS! There is ZERO filter on any of my pictures. Yes, that IS the color of the water.

I realized I neglected to take pictures of the room, but this is the room video. If you see a strange creature lurking in the water closet, worry not, that is just the bear in there, standing up, and staring at his phone because he didn’t want to be in the video. It’s not the greatest video, but I felt like I couldn’t blog without including room pictures. Still, all the club rooms look basically the same, so you can find MANY pictures of them everywhere. The shower floor is river rock, which is a little odd. The bear didn’t like it on his feet, but the room overall was great.

I did find the layout of the pools in the main part of the resort to be unusual. Other than the jungle pool, which is almost exclusively for reserved/paid beds, there are only these two other pools, and they are side by side. The “social” pool has a few rentable Bali beds and then plenty of other seating around it. The only usable swim up bar (there is one in the jungle pool, but it doesn’t look like they intend to use it) is in the “quiet” pool- which can never be quiet because it butts up against the “social” pool. And, much like Moxche, I never saw anyone in their swim ups. There is very little privacy, but also no way for servers to be able to come to the swim up. I would not like them.

Actually, everything was pretty close together. The preferred pool is just on the other side of the Barefoot grill, so some of the sound from the activities drifted over there during the day. One day, in particular, a LARGE group (around 400) of travel professionals were having a beach BBQ for a few hours in the afternoon. There was no way to be at any of the pools on the main level or on the beach without hearing the bass thump. People go to resorts for different reasons. That group was definitely there to party.

Me? I go to relax and read during the day and enjoy date night dinners.

I often plan out every meal before we even get to the resort, and I THOUGHT we were going to do Asada on the first night, BUT due to that convention of travel professionals some of the resort events were changed. They didn’t do Asada. and there were no shows at the theater-instead they were moved out to the main bar- Rendezvous.

Rendezvous is the hub of the resort, and the bear liked that. He did not enjoy that Impression Moxche only had small bars sprinkled throughout the property. Some afternoons Javier did classes at Rendezvous. Both the tequila class and the cocktails class were fun and interesting. Sitting at the bar itself is a little odd because the chairs are very low, and the bartenders serve from a sunken area.

There is a TON of seating outside the bar, too – including many firepits. Firepits are actually all over the resort, and they’re gorgeous. The weather while we there at night was in the high 60s so sitting by them was terrific. The ones on the beach just outside Sea Side are a little odd because you have to walk in the sand to get to them, which can be tough if you’re dressed for dinner. This is a brief video of that area at night.

Getting down to the beach itself, though is great. There is a boardwalk from both the preferred area and from the infinity pool . Then, there is a boardwalk that stretches between the preferred area and the regular area behind the dunes. It is flanked by pool bars with swings on both ends. I thought it was surprising that so many loungers were set up behind the dunes, but there are plenty in the front as well. The beach is very long, but not very deep. It appears that maybe the preferred side isn’t quite done, yet?

There were no tractors picking up seaweed because there was no need! A few people were out there with rakes, but the water was crystal clear. The red flag was up the whole time we were there. I did see a few people in the water. I can’t speak to whether or not water shoes are necessary because I’m someone who likes to LOOK at the ocean, but I don’t like sand. I go to the beach every morning for sunrise before retreating to a pool, and this beach was AMAZING for sunrise.

This video shows a little more of what the beach is like in the morning (and you can hear the sound of the waves.)

Part of what I love about a four or five day beach vacation is falling into that same routine. Every morning I naturally wake up just before sunrise, and I make my way to set up “my spot” before spending the next thirty minutes watching the sun come up. Then, I go back to “my spot” until it’s time to go back to the room to get ready for dinner. (This video shows the walk from building 4 to “my spot” on the preferred club pool.)

Even if I usually end up doing a lot of nothing, I love resort apps that have daily activities listed. Secrets’ app is great, and our butler also sent us a daily message. I didn’t love the daytime activities at this resort. They had a lot of pool type activities (aqua bike, water aerobics, water volleyball), and physical activities but not a whole lot of other things. I do think there was bracelet making one day, but rarely were there things like tours, or cooking classes, Bingo, or trivia games. The entertainment team was definitely hard working, and this is a new resort. I’m thinking they’ll add more things in more locations in the future.

One afternoon, we did go to the spa. With preferred, the hydrotherapy is supposed to be included; but getting that booked was more difficult than we expected. At first, we were told it was subject to availability and all spots were full the entire time were were there, BUT we would be able to get it if we booked a massage. The bear did book a massage, and they told him to get there about 45 minutes early for his hydrotherapy. I mentioned this to the spa concierge, and they told me that I could accompany him for HIS massage and get my complimentary hydrotherapy at the same time. When we got to the spa, the receptionists seemed confused and somewhat annoyed, but we had confirmation numbers, so they were able to get us in. The hydrotherapy area was close to empty, so I’m not sure what the problem was, and the people who led us through there were WONDERFUL. We were able to enjoy it as a couple. The spa is GORGEOUS, and this was one of my favorite hydrotherapy circuits EVER. The sauna and steam room were at the perfect temperature, the ice bath was FRIGID, and the hot tub was hot. All of the jets were amazing. I did not do any add ons, but the bear said his massage was great.

While he finished his massage, I wandered the resort’s other level

Almost everything is in a semicircle at the pool/beach level around Rendevous,

Up one flight of stairs from the main area is the spa, the indoor sports bar/night club – Desires, the gym, the theatre, the Jungle Pool, and the outdoor sports bar – Sugar Reef, which is beside the jungle pool. The ballroom and courtyard are also on this elevated level.

I had intended to get a bed and hang out in the jungle pool since it was 3:30 in the afternoon. Still, ALL of them had reserved signs on them. I didn’t ask anyone if I could just try one out for an hour or so. I wasn’t going to pay for a bed that late in the day. Still, the pool is a beautiful area.

Ultimately, I ended up at the Sugar Reef sports bar, watching the Bears lose… Again. It’s very odd that they have these HUGE lamps and decorations hanging up IN FRONT of the TV’s above the bar. Not very good design, but still very cool to sit in a bar in the middle of a jungle watching some football!

After daytime activities, we would go back to the room. I would get a BIG glass of wine-to-go from somewhere; then, go sit on the balcony to listen to whatever band was playing that afternoon at the social pool. We are VERY MUCH wine drinkers. We travel for wine. The wine at this resort was no better or worse than others. I mostly stuck to the Sauvignon Blanc and the Carmenere (assuming the carmenere hadn’t been opened too long!)

Sometimes we ordered room service as appetizers. None of it was great, but it was all pretty good. They do have the “magic box” that many resorts have, so the food is delivered without your needing to open the door, and then you can put the plates back in there after for pickup.

Anyway, on that first night since Asada wasn’t happening, we decided to go to Bordeaux (the French restaurant) for dinner. The decor at the restaurants was GORGEOUS. They all have both indoor and outdoor seating. Men need pants if you’re going to eat indoors. The food at all the restaurants was hit or miss, BUT the managers REALLY wanted feedback -positive or negative. They said that they were all still learning at a new resort and were committed to being a top resort. When I’m looking back at my pictures from Moxche, which I would give 5 stars when it comes to food, I can see a lot of difference in technique, and I know the flavor was different. Playa Blanca is about what I expect from AI food.

Bordeaux: I’d give this meal 3 out of 5 stars. Service was great, and things were paced well. Things were tasty, and all was beautiful.

El Patio There were ENORMOUS groups at El Patio. It was the travel professionals’ free night, and groups of 10 to 12 were coming in. They had also been at the Preferred Club lounge beforehand. They were very nice, but any group that large does change the vibe of certain places. The restaurant handled it very well and put the larger groups in different places. I’d also give this 3.5 out of 5.

Himitsu- Teppanyaki It was surprisingly difficult to get this one scheduled. I was told by one person that scheduling could only happen on the app and that they opened at midnight for the day of only, another person told me it was at noon, and I could look several days ahead. Eventually we did get it scheduled. It was our first time to do the hibachi/presentation style at a resort in years. We usually forgo the “show” but decided to do it here. The room itself and the restaurant are both STUNNING. The service from the waiter was great, and it was wonderful to have some sushi and miso soup before the presentation. Each room seats 8, and it was just like any other hibachi I’ve been to, except I believe the food was better. I didn’t love the tempura ice cream: it was a little mushy. Still, I’d call this one 4 out of 5.

Mexican fiesta On our last night, we could have gone to Italian or one of the seafood restaurants. I WANT to like seafood, and I can find things to eat anywhere, but I just don’t love it. We always seem to put Italian at the bottom of our lists at any resort. We like it, but it usually doesn’t make the cut for us on a three or four night list. The bear absolutely LOVED the Mexican fiesta that Excellence Playa Mujeres used to have. The last few times we had been to EPM, it had been pared down a bit. We had high hopes for Secrets. As with the rest of the resort, the courtyard experience was stunning. The food was all good, but none was exceptional. They did have taco stations and quesadilla stations, but not quite the variety that I would hope for at a Mexican fiesta. Still, another 3 out of 5 stars.

But the entertainment at the fiesta was WONDERFUL. The bear is a South Texas native so he ALWAYS loves some good dancers, a lasso show, and incredible mariachis…

The bear and I are by no means the late night party kind of people. I love that the shows started here at 830, and most nights I was at those solo. There was no chance we were making it back to the nightclub for karaoke or silent party, but the people whom we met who had gone gave them RAVE reviews.

The shows here are the same kind of performers that I have seen at every resort. They work hard and do a good job. During the early evening, there are generally live musicians. The first three nights we were there they had a fire show on the beach, a magic show, and the “elements” show -which was pretty interesting with dancers and a live band. I would like to see it when they do it full scale in the theater.

The best part was that whatever we didn’t feel like staying out to watch, we could at least hear from our balcony at night.

I can’t ever help comparing resorts. I have loved every one I’ve been to – I just loved some more than others. Secrets Playa Blanca was amazing, and I’d love to return in a few years as the resort has a chance to grow.

For right now, I’d probably have it in 3rd or 4th place or the resorts I’ve been to. If I’m FORCED, my ranking looks like this:

1. Secrets Impression Moxche
2. Excellence Playa Mujeres (particularly 6 or 7 years ago)
3. Valentin Imperial Riviera Maya
4. Secrets Playa Blanca
5. Excellence Riviera Cancun
6. Live Aqua
7. Haven Rivera Cancun
8. El Dorado Maroma

Again, this is not a knock on any of those in the bottom half. I loved them, too (and have reviews for all except Live Aqua if you’re interested)

So next November, it’s Excellence Coral. We drove by it on the way to Secrets, and WOW this stretch of beach is amazing! I’m excited for next year!

I may have another trip coming up in April as well- before I’m off on my third river cruise in June – this one from Paris to Normandy.

Oh, how I love vacations!

Feel free to ask if you have any questions…

Oooh, Haven is a Place on Earth…

Going back to my 80s roots and the Go Go’s with that title a little bit there…

I am going to admit I didn’t have high hopes for Haven Riviera Cancun. The price point through my amazing travel agent, Rachel Burk , seemed too good to be true, but she always comes through. I gave her my price range and told her what I was willing to pay per person. She got back with me and told me she thought she found me a unicorn. I put the deposit down immediately, and then, I started researching more about the resort on Fans of Haven Riviera Cancun. I contacted Rachel again, and I said… “Okay, so once I started looking, I think maybe I want to upgrade to a Serenity club swimup.” She responded, “You don’t think I KNOW you? That IS a club level swim-up.” Again, the price point made me think that maybe I shouldn’t get my hopes up too high… In the end, my three days at Haven were MORE than worth the cost.

I flew from Austin to Houston to meet up with Heather. From there, it was a simple trip to the Cancun airport. We FLEW through immigration, no one so much as even glanced our way in customs, we stopped at the restroom, and as we came out our bags were coming off the conveyor belt. No joke. We spent just about 10 minutes max in baggage claim before heading outside to meet our Kalido transfer. I book them EVERY time. They are always professional, courteous, and quick.

Quick is one of the many good things about Haven. It is about 15 minutes away from the airport. The drive up the driveway is almost as long as the whole trip itself. Once there, we were taken to the Serenity lounge for check in. This place is LOVELY. There is a check-in area with a manned bar, and then when you continue to walk through, there are steps down to a glass-walled lounge area that is surrounded by lush vegetation. This is a self-service area for snacks, books, wine, and cocktails. We didn’t really notice the lounge until we were leaving, but it was quite impressive!

We got there at about 1, so I knew our room wouldn’t be ready, yet… I had requested a butler based on suggestions from the Facebook fan group, and Edith was amazing. She texted me through What’s App, and let me know she’d meet us somewhere on the resort at 3. We chose our half-bottles of liquor for the room (Serenity guests get one each), and got our bracelet for our stay. I actually didn’t mind the bracelet. It’s pretty cute, and it’s also your room key. It’s a gold-colored band for Serenity guests and black for all others with a little wood logo. I even thought about keeping it. It would be $10 if I wanted to purchase. After checkin, we went to floor -1 to the Flavors buffet for lunch.

I hate buffets. I always end up with some hodgepodge of weirdness because I can’t decide. Still, this buffet was fine. It had all of the regular things you might expect and also a made to order grill where you could get burgers and hotdogs and salmon and such. The other options were outdoor, and since we were sill in travel clothes, not resort bathing suits and cover ups, we opted for the inside. I had read things about the food temperatures maybe not being great, but I thought all the hot stuff was hot and the cold stuff was cold. What more could you ask for? The buffet is available for all three meals, with nights often following a theme, but this lunch was our only time there. I can see how a buffet for dinner would be a good option for people coming in late or just those who don’t want to make reservations for dinner.

After lunch, we opted to wander around. WAY around. There is a path that is VERY long that leads around the front of the resort near the road– OR– as we discovered later, a much EASIER path that follows the ocean side of the resort. Don’t be like we are. Go along the ocean side. Still, we found EVERYTHING: The big circle pool far to one side of the resort, with the Serenity club only Vistas restaurant that is open for breakfast and lunch with an outdoor view above it, most of the main restaurants, Limes bar, and the corner specialty bar on floor 1 above the main pool. Check in, the soon-to-be-open-but-currently-covered-by-drywall lobby bar, and the theater on floor 0, and Docks bar where there is nighttime entertainment prior to the show on floor -1. We were in building VII on the far opposite end of the resort, and by the time Edith found us and showed us to the room, we were good and warm for sure!

We got a two queen bed, partial ocean view, Serenity club swim-up, and it was SPECTACULAR. The room was COLD… I mean like seriously 64 degrees cold ALL. THE. TIME. That’s what we asked for. I specifically mentioned it in my requests, and we got it! I had read quite a bit about very slippery floors, and I am terrified of falling. I’m in my 50s, and I don’t bounce as well as I used to. I did put down a little non-slip path for us with shelving liner. Still, the surface of the swim-out itself wasn’t slippery at all, nor was the shower which had a rainfall shower head and a separate wand.

The storage in the room was EXCELLENT. There were six drawers in the closet, and a few in the room. We requested extra hangers and got plenty. There were plenty of outlets and room to store things in the bathroom. The bathroom had FAR more privacy than most Mexican resort restrooms and even had a solid door from the outside. The room was simple but well appointed. The in-room fridge was nice and cold and had beer and soda. There were a few snacks that were replenished daily, and a “secret box” for room service to bring and retrieve food items.

That was all well and good, but this swim out was truly spectacular. It had stairs directly in, and then a bench to sit on once in the pool. It was warmed to a reasonable amount, but still refreshing. We could definitely feel some heat coming out of the jets. We were right in front of Tahani restaurant with a view past the two Serenity pools of the ocean on our right. There are also rooms that are swim up with full ocean front in building eight. Just gorgeous! This was my favorite swim up pool ever. Drink service was good once it started, but some days it started later than others. Cobos was a WONDERFUL server who checked on us all the time. He would walk over from Tahani restaurant and stand just on the other side of the infinity ledge. Some of the drinks were definitely NOT what I was expecting. (Since when is a Paloma lemonade and vodka?) but when I specified my requests I got exactly what I was asking for. The pools are open 24 hours, so if you like, you can swim at night as well.

When Heather and I do our trips, most of our days are about the same. I’m the earlier riser of the group, and I love to start on the beach or at least NEAR the beach where I can SEE a beach. I love the beach. I don’t love sand… Heather REALLY likes to float in the ocean. This time, though, she thought it seemed a little too choppy and that she might have to get out a little too far. I really expected the sargassum to be much worse this time of year. I’m not saying it was great, and this isn’t a pristine beach – BUT there were plenty of beds on the beach, you could walk forever, and people were definitely getting in the water. I selected a bed on the Serenity swim up pool, just up the stairs from the beach where I could still SEE and hear the water, but didn’t deal with the sand, and I started my mornings reading books there.

Heather and I partied in our younger days, but these trips are for doing little more than “pool,” “snack” “repeat.” We could have had a half our hydrotherapy included with our Serenity club, and the spa looked terrific. But with such gorgeous weather and so little time (three nights), we didn’t want to take away from that time. The only “extra” we did was a tequila and chocolate pairing at Tahani that was sommelier led and a lot of fun! It included four tequilas, two Mezcals, and a signature drink- all paired with Mexican chocolate for $45 a person. We even got to try a Mezcal infused with insects!

Much like the buffet, to me, all the other food at the resort was “fine.” The restaurants themselves are bright and beautiful, many with gorgeous views of the ocean. I’m thrilled that most of the restaurants are situated where they have a view. So many resorts seem to forget that part. All the meals seemed a little under seasoned, and most of the menus were quite limited. Nothing stood out as being exceptionally bad or exceptionally good to me. Reservations are recommended, but not really required. You can’t make reservations until you’re at the resort. Still, every restaurant we went to had people walking up, and they were usually told to return at a different time for that same evening. I don’t mind reservations, and we had no trouble getting them for 6:30 or 7:00 each night. Our butler made the reservations, but I could do it myself on the app myself.

Heather is not much of a drinker. I’m not much of a drinker unless I’m WITH drinkers. Still, we did make it to Limes bar upstairs just to look around. You can get a view of the front of the resort from there. We went to the corner bar for an excellent espresso martini. Each night at the corner bar has a different theme, and you can grab your drink then sit looking out at the view. We also found we quite enjoyed sitting at Docks bar as it started to get around 8 or 9 at night, and we could watch how well couples who had been drinking all day navigated the stairs down from the restaurants. We’re happy to say we didn’t see anyone fall, but we did see some people who definitely took the stairs with care! If we had stayed up until 9:45, there was a show every night at Moons, and then dancing after, but the theater was small, and dancing isn’t really our thing…

We really did spend most of our time just floating around in our swim up, and were quite glad the towels were plentiful. One afternoon we ventured down to the round pool which has a swim up bar and another little snack bar tucked into the back corner. Being in the water, the pool felt HUGE. The bottom was pretty sandy, but it was otherwise clean and beautiful. We were able to find a seat as soon as we walked up. There some of beds available to rent around the pool if you like, but most are open to everyone. I’m sure my butler could have gotten one from me. I’ve never been sure what to do with a butler before, but she was great! It was nice to have one person to contact for anything I needed. I realized that I forgot one of my medications at home, and she was able to order it for me from the pharmacy and have it delivered. It did seem that most things she did could be done through the app. The app is https://haven.stay-app.com/?id=q8n1 It’s a little unusual. You can’t get it through a play store, and it didn’t work for me until I typed it into my browser OUTSIDE of Facebook. Then, I was able to go to the dots on the upper right hand corner and click “download” and it worked like an app at that point. Some people find it easier to do from the resort. My butler didn’t really tell me about anything on there, but she likely figured I already knew. There are things people can participate in all day long if they like. I THOUGHT about a macramé class, and I THOUGHT about a cocktail class… but I did a whole lot of nothing, and loved it.

Less than three days after our trip started, it came to an end. Our transfer came from Kalido at 10:15 in the morning for our 1:45 flight. Yes, it was likely too early, but you really do never know, and the airport was crazy. Still, an hour later might not have been the WORST thing. Maybe I only say that because although our flight to Houston was uneventful, I had to go on to Austin. One mishap led to another, and ultimately our plane returned from circling Austin for a few hours BACK to the Houston airport at midnight. I had to get a hotel room until I was able to FINALLY leave at 9:30 the next morning. But, that’s one of the things I love my credit card for, my Chase Sapphire Reserve is reimbursing me for all of the Lyft rides and the hotel. The amount of benefits with that card are AMAZING. It pays for itself many times over!

Even with the minor inconvenience in the end, I was still thrilled with the trip. If I had to rate Haven with the other resorts I’ve been to in the past, I’d rate as follows:

1. Secrets Impression Moxche
2. Excellence Playa Mujeres
3. Haven
4. Live Aqua
5. Excellence Rivera Cancun
6. Valentin Imperial Riviera Maya
7. Hyatt Zilara
8. El Dorado Maroma

I actually really like all of the resorts I have listed above (the links are to blogs- some may be outdated)… And it is in no way fair to rate a price point like Impression Moxche (basic room $1218 a night) with one like Haven (price for basic room per night $387)… but all things considered, I would call Haven my #3 favorite Cancun area resort, and I would definitely return.